Terms of Service

Terms of Service

Last Updated: October 2, 2026

Welcome to TryLuckee.

These Terms of Service govern your access to and use of our website, products, services, and related features.

Throughout these Terms, the terms “we,” “us,” and “our” refer to TryLuckee. The terms “you” and “your” refer to any visitor, customer, purchaser, or other user of our website.

By visiting our website, purchasing a product, submitting personalization information, or otherwise using our services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are at least the legal age of majority in your place of residence or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any illegal or unauthorized purpose.

You must not violate any applicable laws, including intellectual property, copyright, trademark, privacy, or consumer protection laws.

You must not transmit viruses, malicious software, harmful code, or any material intended to interfere with the operation or security of our website.

A violation of these Terms may result in immediate termination of your access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to any person where permitted by applicable law.

We may modify, suspend, restrict, or discontinue any part of our website or services at any time.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website or services without our prior written permission.

Information submitted through the website may be transmitted across different networks and adapted to meet technical requirements.

Payment information is processed through secure third-party payment providers and is handled according to their applicable security standards.

SECTION 3 — ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information presented on our website is accurate and up to date.

However, some information may occasionally contain errors, omissions, outdated details, or inaccuracies.

Information provided on the website is intended for general informational purposes and should not be relied upon as the sole basis for making important decisions.

We reserve the right to update, modify, or remove website content at any time without prior notice.

SECTION 4 — PRODUCTS, SERVICES, AND PRICING

Product prices may change at any time without prior notice.

We reserve the right to modify or discontinue any product, collection, promotion, feature, or service.

We may limit sales of products or services to certain customers, geographic regions, jurisdictions, or quantities when reasonably necessary.

Product descriptions, images, colors, measurements, and specifications are provided as accurately as possible.

However, colors displayed on your screen may vary depending on your device, monitor settings, lighting conditions, and other technical factors.

Because many TryLuckee products are made to order or personalized, minor differences in print placement, scale, color tone, or production alignment may occur.

These minor production variations are not normally considered defects.

SECTION 5 — PERSONALIZED PRODUCTS

Many TryLuckee products may be customized with information such as:

  • Customer names

  • Team names

  • Player names

  • Numbers

  • Custom text

  • Colors

  • Other personalization details

You are responsible for reviewing all personalization information before submitting your order.

This includes spelling, capitalization, numbers, punctuation, and any other customization details.

Production may begin shortly after an order is confirmed.

Once production has started, personalized products may not be eligible for modification or cancellation.

We reserve the right to refuse personalization requests containing unlawful, abusive, discriminatory, infringing, threatening, or otherwise inappropriate content.

SECTION 6 — PRODUCT IMAGES AND MOCKUPS

Product images shown on our website may include digital mockups or visual representations.

Actual products may vary slightly from the displayed images due to differences in:

  • Product size

  • Printing position

  • Fabric

  • Manufacturing process

  • Screen calibration

  • Lighting

  • Production tolerances

These variations are normal for print-on-demand products.

Personalized text may also be resized or repositioned where necessary to provide a balanced final design.

SECTION 7 — BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order.

We may apply restrictions to orders placed using the same:

  • Customer account

  • Payment method

  • Billing address

  • Shipping address

  • Email address

  • Other identifying order information

If an order is modified or canceled, we may attempt to contact you using the contact information supplied at checkout.

You agree to provide accurate, complete, and current billing, shipping, and contact information.

You are responsible for ensuring that your shipping address is correct before placing your order.

SECTION 8 — ORDER ACCEPTANCE

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to review orders for:

  • Payment issues

  • Suspected fraud

  • Incorrect pricing

  • Product availability

  • Personalization problems

  • Shipping restrictions

  • Technical errors

An order may be canceled and refunded if we cannot reasonably fulfill it.

SECTION 9 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links, applications, payment processors, integrations, or services operated by third parties.

We do not control third-party websites and are not responsible for their content, availability, security, products, services, policies, or business practices.

Your use of a third-party service may be subject to that provider's own terms and privacy policy.

You should review the applicable policies before using third-party websites or services.

SECTION 10 — USER CONTENT, FEEDBACK, AND SUBMISSIONS

If you submit reviews, photographs, comments, suggestions, ideas, designs, feedback, or other content to us, you represent that you have the right to submit that material.

Your submissions must not violate:

  • Copyright

  • Trademark rights

  • Privacy rights

  • Publicity rights

  • Other intellectual property rights

  • Applicable laws

You must not submit harmful software, malicious code, false information, abusive material, or unlawful content.

We may remove content that violates these Terms or applicable law.

Where legally permitted, submitting feedback or product reviews may allow us to display or use that content for customer service, business, or promotional purposes.

SECTION 11 — INTELLECTUAL PROPERTY

Unless otherwise stated, content available through TryLuckee, including artwork, graphics, logos, product designs, photographs, written content, website elements, and branding materials, may be protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, commercially exploit, or create unauthorized derivative works from our protected content without permission.

Third-party names, logos, trademarks, or intellectual property remain the property of their respective owners.

SECTION 12 — PROHIBITED USES

You may not use our website or services:

  • For unlawful purposes

  • To violate applicable regulations or laws

  • To infringe intellectual property rights

  • To harass or threaten another person

  • To submit false or misleading information

  • To distribute malware or malicious code

  • To collect personal information without authorization

  • To spam, phish, scrape, crawl, or interfere with the website

  • To bypass website security features

  • To attempt unauthorized access to systems or accounts

  • To conduct fraudulent transactions

We reserve the right to restrict or terminate access if prohibited activity is detected.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS

Our website may occasionally contain errors relating to:

  • Product descriptions

  • Prices

  • Promotions

  • Discounts

  • Availability

  • Shipping fees

  • Production times

  • Delivery estimates

  • Product specifications

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

Where required by applicable consumer law, customers will receive appropriate notice or remedies.

SECTION 14 — SHIPPING AND DELIVERY

Production and shipping times provided on our website are estimates and are not guaranteed delivery dates.

Delivery may be affected by factors outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Incorrect shipping information

  • Local postal disruptions

  • International transportation delays

Additional shipping terms may be described in our Shipping Policy.

SECTION 15 — RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, replacements, and cancellations are governed by our applicable Return & Refund Policy and Cancellation Policy.

Because personalized and made-to-order products are produced specifically for each customer, different return rules may apply compared with standard non-personalized products.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable consumer protection laws.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, completely secure, or free from technical errors.

We may temporarily suspend access for maintenance, updates, security, or circumstances beyond our reasonable control.

Any statutory warranties or consumer rights that cannot legally be excluded remain unaffected.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, TryLuckee and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products.

This may include loss of profits, revenue, data, business opportunities, or other indirect losses.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold TryLuckee and its service providers harmless from claims resulting from:

  • Your violation of these Terms

  • Your unlawful use of the website

  • Your violation of another person's rights

  • Content or personalization material submitted by you

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 — TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our services at any time.

We may suspend or terminate access if we reasonably believe that these Terms have been violated.

Any obligations or liabilities incurred before termination may continue where applicable.

SECTION 21 — CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will always be available on this page.

The “Last Updated” date at the top of this page indicates when the Terms were most recently revised.

Your continued use of our website after changes become effective constitutes acceptance of the updated Terms where permitted by applicable law.

SECTION 22 — PRIVACY

Your personal information is handled according to our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

SECTION 23 — GOVERNING LAW

These Terms will be governed by the laws applicable to the business entity operating TryLuckee, subject to any mandatory consumer protection laws that apply to customers in their jurisdiction.

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