Return & Refund Policy

Return & Refund Policy

Refund, Replacement & Cancellation Policy

At TryLuckee, most of our products are personalized, made to order, or printed specifically for each customer after an order is placed.

Because production may begin shortly after an order is confirmed, we maintain a clear refund, replacement, and cancellation policy to protect both our customers and our production process.

Please review this policy carefully before placing your order.

1. Order Cancellation

Orders may be cancelled within 6 hours after the order is placed.

After this period, your order may already have entered production and we may no longer be able to cancel or modify it.

If you would like to request a cancellation, please contact us as soon as possible at:

Email: [YOUR SUPPORT EMAIL]

Cancellation requests submitted after the 6-hour period cannot be guaranteed.

If your cancellation request is approved within the eligible cancellation period, a 30% processing and management fee may be deducted from the total order value.

This fee helps cover costs that may already have been incurred after your order was placed, including:

  • Payment processing fees

  • Transaction fees

  • Administrative and order processing costs

  • Production preparation

  • Fulfillment system allocation

The remaining eligible amount will be refunded to the original payment method.

2. Defective, Damaged, or Incorrect Items

If you receive a product that is:

  • Defective

  • Damaged

  • Misprinted

  • Significantly different from the product ordered

  • Incorrect in size or product type due to our error

  • Incorrectly personalized due to our production error

please contact us within 72 hours after confirmed delivery.

Your request should include:

  • Your order number

  • Clear photos showing the entire product

  • Close-up photos showing the problem

  • A brief description of the issue

Please send your request to:

Email: [YOUR SUPPORT EMAIL]

After reviewing your request, if we confirm that the issue resulted from a production or fulfillment error, we may provide one of the following solutions:

  • A free replacement, or

  • A full or appropriate refund

We may request additional photos or information to help verify the issue.

In certain cases, we may also request that the affected product be returned before a refund or replacement is processed.

Please do not return products without first contacting our Customer Support Team.

3. Personalized & Made-to-Order Products

Most products sold by TryLuckee are personalized, custom-made, or produced on demand specifically for each customer.

For this reason, we generally cannot accept returns, exchanges, or refunds for reasons including:

  • Customer ordered the wrong size

  • Customer selected the wrong product

  • Customer selected the wrong color

  • Customer changed their mind

  • Customer provided an incorrect or incomplete shipping address

  • Minor color differences caused by screens or display settings

  • Customer entered an incorrect personalized name

  • Customer entered an incorrect team name

  • Customer entered incorrect text, number, spelling, or other customization information

Customers are responsible for carefully reviewing all product and personalization information before submitting an order.

Size Selection

Please review our Size Chart carefully before ordering.

Because our products are produced specifically according to the size selected at checkout, ordering the wrong size generally does not qualify for a free replacement or refund.

However, we understand that mistakes can happen.

At our discretion, we may offer a discounted replacement if you would like to reorder the correct size, color, or product.

Any courtesy replacement offer is subject to availability and is not guaranteed.

4. Personalized Information

Please carefully check all customized information before placing your order, including:

  • Your Name

  • Team Name

  • Player Name

  • Numbers

  • Custom text

  • Spelling

  • Capitalization

  • Other personalization details

If the product is produced exactly according to the information submitted with your order, we cannot normally provide a free replacement or refund because of customer input errors.

If the personalization on the finished product is different from the information submitted with your order due to our production error, please contact us under the Defective, Damaged, or Incorrect Items section above.

5. Minor Differences Are Not Considered Defects

Because products are produced individually, minor production variations may occur.

These may include slight differences in:

  • Color tone

  • Print position

  • Print size

  • Image alignment

  • Fabric appearance

  • Stitching

  • Product measurements

Colors may also appear slightly different depending on your computer monitor, mobile phone, screen brightness, or other display settings.

Reasonable production variations that do not materially affect the product are generally not considered manufacturing defects.

6. Refund Processing

If your refund request is approved, your refund will normally be issued to the original payment method used for the order.

After we issue the refund, please allow approximately:

5โ€“7 business days

for the funds to appear in your account.

Actual processing times depend on your bank, card issuer, or payment provider.

Once a refund has been successfully submitted from our side, we will normally send you a confirmation email.

7. Late or Missing Refunds

If you have received confirmation that a refund was issued but the funds have not yet appeared:

  1. Check your bank account again.

  2. Contact your credit or debit card company.

  3. Contact your bank or payment provider.

Banks and card issuers may require additional processing time before a refund appears in your account.

If 10 business days have passed since we confirmed your refund and you still have not received it, please contact us.

Email: [YOUR SUPPORT EMAIL]

Please include your order number and refund information so that we can assist you.

8. Lost or Missing Orders

If your package has not arrived within the expected delivery period, please first check your tracking information.

Shipping delays do not automatically qualify an order for a refund.

If tracking indicates that a package may have been lost in transit, contact our Customer Support Team so we can investigate with the shipping carrier.

If a package is confirmed as lost due to the carrier or fulfillment process, we may offer:

  • A replacement shipment, or

  • A refund where appropriate

Packages that cannot be delivered because the customer provided an incorrect or incomplete address may not qualify for a free replacement or refund.

9. Packages Marked as Delivered

If your tracking information shows that the package was delivered but you cannot locate it, please:

  • Check around your property or delivery location

  • Ask household members

  • Check with neighbors

  • Check your building reception or mailroom

  • Contact the shipping carrier

If the package is still missing, please contact us and we will assist where reasonably possible.

A package confirmed as successfully delivered by the carrier may require additional investigation before a replacement or refund can be considered.

10. Unauthorized Returns

Please do not return a product to the address shown on the shipping package without first contacting us.

Our production and return locations may be different from the address shown on your package.

Unauthorized returns may not be eligible for a refund or replacement.

Always contact our Customer Support Team before sending any product back.

11. Chargebacks & Payment Disputes

If you experience a problem with your order, we strongly encourage you to contact our Customer Support Team first so we can work with you to resolve the issue.

If a chargeback or payment dispute is opened, TryLuckee may provide relevant transaction information to the applicable bank, card network, Shopify Payments, or payment provider.

This information may include:

  • Order details

  • Payment records

  • Personalization details

  • Production records

  • Shipping information

  • Tracking information

  • Delivery confirmation

  • Customer communications

  • Relevant photographs or documentation

Submitting a chargeback does not automatically cancel an order that has already entered production or been delivered.

We will cooperate with payment providers during the dispute review process.

12. Contact Us

If you have any questions regarding refunds, replacements, cancellations, or damaged products, please contact our Customer Support Team.

For faster assistance, please include your order number in your message.

Email: [YOUR SUPPORT EMAIL]

Website: TryLuckee

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