Privacy Policy

Last Updated: October 2, 2026

At TryLuckee, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how TryLuckee (“TryLuckee,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our products and services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information in order to provide, operate, and improve our products and services.

The information we collect may include the following categories.

Information You Provide to Us

When you visit our website, place an order, contact customer support, create an account, or submit personalization information, you may provide information such as:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order information

• Product selections

• Size and color selections

• Personalized names

• Team names

• Custom text or numbers

• Customer service communications

• Reviews or feedback

• Other information you choose to provide

Some information may be required in order for us to process your order or provide certain services.

Payment Information

Payments on TryLuckee may be processed through Shopify Payments and supported payment networks.

We do not normally store your complete payment card details directly on our own servers.

Payment information may be collected and processed by Shopify, payment processors, banks, card networks, and other payment service providers according to their own privacy and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Referring website

• Pages viewed

• Time spent on pages

• Website interactions

• Shopping cart activity

• Cookies and similar identifiers

• Approximate geographic information derived from your IP address

We may use this information to operate our website, understand how visitors use our services, improve performance, prevent fraud, and provide a better customer experience.

Information From Other Sources

We may receive information from third parties that help us provide our services.

These may include:

• Shopify

• Payment providers

• Shipping carriers

• Fulfillment partners

• Analytics providers

• Advertising platforms

• Fraud prevention services

• Customer support services

For example, a shipping carrier may provide updated delivery or address information that helps us complete or investigate an order.

2. How We Use Your Personal Information

We may use your personal information for purposes including:

Processing Orders

We use your information to:

• Accept and process orders

• Confirm payments

• Produce personalized products

• Fulfill orders

• Arrange shipping

• Provide tracking information

• Process returns, refunds, or replacements

• Communicate with you regarding your order

Personalizing Products

For personalized products, we may use information such as:

• Your Name

• Team Name

• Player Name

• Custom numbers

• Custom wording

• Other personalization details

This information may be shared with production or fulfillment partners where necessary to manufacture your product.

Providing Customer Service

We may use your information to:

• Respond to questions

• Resolve order problems

• Investigate shipping issues

• Process refund or replacement requests

• Handle payment disputes

• Provide technical support

Improving Our Website and Services

We may use information to:

• Analyze website performance

• Identify technical issues

• Improve navigation and usability

• Understand customer preferences

• Develop new products and collections

• Improve our customer experience

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

• Send promotional emails

• Inform you about new products

• Provide special offers

• Recommend products that may interest you

• Measure advertising effectiveness

• Personalize advertising and website content

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those communications.

Fraud Prevention and Security

We may process information to:

• Detect suspicious transactions

• Prevent fraud

• Protect customer accounts

• Protect our website

• Investigate abuse

• Enforce our Terms of Service

• Protect TryLuckee, our customers, and our service providers

Legal Obligations

We may use or disclose personal information when necessary to:

• Comply with applicable laws

• Respond to lawful requests

• Comply with court orders

• Handle tax or accounting requirements

• Respond to regulatory authorities

• Establish, exercise, or defend legal claims

3. Cookies and Similar Technologies

TryLuckee and our service providers may use cookies, pixels, tags, scripts, and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies to:

• Keep your shopping cart functioning

• Remember your preferences

• Maintain website sessions

• Analyze website traffic

• Understand visitor behavior

• Improve website performance

• Prevent fraudulent activity

• Measure marketing campaigns

• Personalize advertising

Some cookies are necessary for our website to function correctly.

Other cookies may be used for analytics, marketing, or personalization.

You may be able to manage cookies through your browser settings or other privacy controls available on our website.

Disabling certain cookies may affect the functionality of the website.

4. How We Share Personal Information

We do not sell personal information simply for monetary payment.

However, we may share personal information with trusted third parties where necessary to operate our business and provide our services.

Shopify

Our store is hosted and operated using Shopify.

Shopify may process information necessary to provide ecommerce, checkout, security, analytics, and other services.

Payment Providers

Information necessary to process payments may be shared with:

• Shopify Payments

• Banks

• Card networks

• Payment processors

• Fraud prevention providers

Production and Fulfillment Partners

Because many TryLuckee products are made to order, we may share necessary order information with production and fulfillment providers.

This may include:

• Customer name

• Shipping address

• Product details

• Size

• Color

• Personalization information

These partners need this information in order to manufacture and deliver your order.

Shipping Carriers

We may provide shipping information to carriers and logistics providers in order to deliver your order.

Service Providers

We may use third-party companies to provide services such as:

• Website hosting

• Email services

• Customer support

• Analytics

• Marketing

• Fraud detection

• Data processing

• Order management

• Shipping

• Payment processing

These providers may access information only as necessary to perform their services for us.

Business Transactions

If TryLuckee is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction.

Legal and Safety Reasons

We may disclose information if we reasonably believe it is necessary to:

• Comply with law

• Respond to legal proceedings

• Enforce our agreements

• Investigate fraud

• Protect our legal rights

• Protect customers or other persons

• Protect the security of our services

5. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Payment transactions are processed through secure payment systems and supported payment providers.

Shopify and payment service providers maintain their own security measures for payment information.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may retain order information for purposes including:

• Customer support

• Accounting

• Tax requirements

• Fraud prevention

• Chargeback management

• Legal compliance

• Business records

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request a copy of certain personal information

• Opt out of certain marketing communications

Some rights may be subject to exceptions under applicable law.

To submit a privacy request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

8. Marketing Communications

If you choose to receive promotional emails from TryLuckee, we may send you information about:

• New products

• New collections

• Promotions

• Discounts

• Special offers

• Other TryLuckee updates

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Please note that even if you unsubscribe from marketing communications, we may still send transactional communications related to:

• Orders

• Payments

• Shipping

• Customer service

• Security

• Policy updates where required

9. Personalized Product Information

When you order a personalized product, the personalization information you submit may be included in the production files necessary to manufacture your product.

This information may include:

• Names

• Team names

• Player numbers

• Custom messages

• Other submitted personalization

Please avoid entering sensitive personal information in personalization fields unless it is necessary for your order.

10. International Data Processing

TryLuckee may work with service providers, payment processors, production partners, and shipping providers located in different countries.

As a result, your information may be processed or stored outside the country where you live.

Where required, we take reasonable steps to ensure that appropriate protections are used for international data transfers.

11. Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service you use.

13. Do Not Track and Privacy Controls

Some browsers and devices allow users to send privacy preference signals.

The way we respond to these signals may depend on applicable laws, browser technology, and the services used on our website.

Where required by applicable law, we will respect supported privacy preference mechanisms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our business practices

• Changes to technology

• New legal requirements

• New Shopify or third-party services

When we make changes, we will publish the revised Privacy Policy on this page and update the “Last Updated” date.

We encourage you to review this Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

Email: [YOUR SUPPORT EMAIL]

Business Name: [YOUR LEGAL BUSINESS NAME]

Website: TryLuckee

Business Address: [YOUR BUSINESS ADDRESS]